Help & Support
Need assistance? Contact us at enterprise@ziqara.com
What is Ziqara?
Ziqara is an AI-native enterprise knowledge platform that combines intelligent chat, semantic search, and connected data sources in one secure environment. It helps companies organize, find, and interact with their institutional knowledge instantly.
How is Ziqara different from ChatGPT or other AI chatbots?
Unlike generic AI chatbots, Ziqara is connected directly to your company's actual data across enterprise sources like Google Drive, Slack, email, Jira, and more. It doesn't hallucinate or give generic answers; it provides responses backed by your real company knowledge with clickable sources.
Is my company data secure?
Yes. Ziqara uses enterprise-grade security including end-to-end encryption, role-based access controls, source-level ACL enforcement, and database-level permission checks. Connected content remains restricted to the people who already have access in the source system.
What integrations does Ziqara support?
Ziqara integrates with Google Drive, Slack, Microsoft Teams, OneDrive, Jira, Confluence, and more. We're continuously adding new integrations based on customer requests.
How do permissions work?
Ziqara respects permissions from your connected systems. If a person can access a file in Google Drive or another connected source, they can retrieve it in Ziqara; if they cannot access it there, they cannot access it here either.
Does Ziqara work for remote teams?
Absolutely. Ziqara is cloud-based and accessible from anywhere. Remote teams use it to maintain shared knowledge, onboard new hires, and ensure everyone has instant access to company information regardless of location.
Can I search across all my company's tools at once?
Yes. Once you connect your integrations, Ziqara searches across Google Drive, Slack, Teams, Jira, local files, and more simultaneously. One search query, all your data.
What happens if I delete a file?
Deleted files are permanently removed from our database and cannot be recovered. There's no "hidden" storage—when you delete something, it's truly gone.
How much does Ziqara cost?
Pricing starts at $25/user/month for up to 50 users (Tier 1), $20/user/month for 50-500 users (Tier 2), and $15/user/month for 500+ users (Tier 3). Storage overages are $50 per 100GB.
Do you offer a free trial?
Yes! We offer a free trial so you can test Ziqara with your actual company data before committing. Contact us at enterprise@ziqara.com or fill the get demo form on the home page to get started.
Does Ziqara train AI models on my company data?
No. We never use your company data to train AI models. Your data is only processed to provide you with intelligent search and chat functionality—it's never shared with third parties for training purposes.
Does Ziqara offer custom integrations?
Yes. We support custom integrations based on your workflow and internal systems. Simply reach out to us at enterprise@ziqara.com and our team will assist you promptly.
Can Ziqara replace our existing knowledge management tools?
Yes. Many companies use Ziqara to consolidate Confluence, SharePoint, Notion, and other knowledge tools into one unified platform. You save money, reduce tool sprawl, and give your team one intelligent system instead of five disconnected ones.
How accurate is Ziqara's AI search?
Ziqara's retrieval engine combines six specialized search models working together under the hood. The result is one of the most accurate and intelligent enterprise search systems in the world — delivering precise answers in 1–3 seconds across millions of documents, conversations, and files. It's fast, context-aware, and designed to handle the complexity of real-world enterprise knowledge.
What kind of support do you offer?
We provide email support (enterprise@ziqara.com) for all customers. Response times vary by plan tier. Enterprise customers receive priority support with dedicated account management.
Still have questions?
Our support team is here to help. Reach out to us and we'll get back to you as soon as possible.